Order & Delivery
It's simple to place an order... use our website or call 480-516-4736. During the order process, any applicable shipping fees or taxes will be clearly identified added to your order. Most orders are shipped same business day (special circumstances apply).
GETTING IN TOUCH
You may need to contact us for an order, check the status or simply to say "hi", and we make it easy to do so. Call us at 480-516-4736 or contact us through this page. We have "normal" business hours (9am to 5pm EST). If you leave a message, we'll call you back right away (unless of course we're at home sleeping).
HAPPY GUARANTEE (AKA "THE RETURN POLICY)
We want you to be happy. Click here to read what we do to make that happen!
The current Florida state sales tax will be assessed only on order that are shipped within the state of Florida. Tax will be calculated and clearly identified at time of order, either online through our website or over the phone.
Due to the shipment volume, we have been able to secure very competitive rates for shipments worldwide. We pass along the saving to you; we don't inflate the shipping charges with handling charges. We use UPS to insure that you receive time definite delivery as well as the ability to track your package. Tracking info will be provided to you via email after your order has shipped.
All orders shipped outside of the United States will be sent so that there won't be any brokerage or handling fees as it enters your country, although there may be customs fees or import taxes. If you are concerned about what that will be please contact the appropriate agency in your country. We don't ship to APO or FPO addresses.
To avoid any subsequent misunderstandings, please note that importing goods from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax). YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes your own national tax authorities may charge you. We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE purchasing products from us.
On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a "gift".
This notice is incorporated into our Conditions of Sale..
All shipping costs are calculated based on weight of products being ordered and shipping destination. Shipping costs are calculated during checkout process on website or over the phone for phone orders.
Most orders are shipped the same business day of the order being received. Once the order leaves our facility, if shipped UPS Ground within the United States, it can take up to 5 business days to arrive. Exact delivery times vary on destination and other variables outside of our control. International shipments take up to 5 days to arrive to the country of destination. Exact delivery times vary based on destination and other variables outside of our control (such as Customs clearance).